In today's case, we report on difficulties that have arisen when purchasing a VORTEILSCARD online and how you can best respond to them.

Due to heavy snowfall and wind drifts, many trains in Austria are completely canceled or can only run for a shorter time, despite all efforts. However, even in such cases, passengers can claim compensation from the rail company under certain conditions. In the event of a dispute with the rail company, Agency for Passenger Rights will help you find a quick solution free of charge and commission.

As a bus passenger, you are entitled to compensation if your bus is canceled or delayed. This is provided for in Regulation (EU) No. 181/2011, which regulates the rights of bus and coach passengers. However, delays are regulated differently to other modes of transport (rail, sea and air).

As the holder of an annual travelcard, you are entitled to compensation for delays if the rail company is unable to meet the specified punctuality level. The entitlement to compensation varies depending on the type of annual pass and company.

In today's case, apf was able to support an annual pass holder to whom the rail company did not want to pay the annual pass compensation. The reason for this was that no route was entered in the delay compensation system.

In the event of a dispute with the company, apf ensures that solutions are found quickly. Unlike other providers, apf's service is free of charge and commission-free for you as a passenger. This means that passengers always receive the full amount of compensation back and do not have to pay any commission even if their claim is successful.

In today's case, we will inform you about the services an airline must provide in the event of cancellations.

Simple, fast and free of charge. Unlike other providers, in the event of a dispute with a company, apf mediates for passengers free of charge and commission-free. This means that you as a traveler always receive the full amount of compensation back and do not have to pay any commission even if your claim is successful.

In today's case, we inform you about what claims you have against an airline if your flight is canceled.

A traveler booked tickets and a seat reservation, but was given two seats that were not next to each other. As a solution with the company was not possible, he turned to apf. In the event of a dispute with the company, apf provides quick solutions. Unlike other providers, apf's service is free of charge and commission-free for you as a passenger. This means that passengers always receive the full amount of compensation back and do not have to pay any commission even if the claim is successful.

If an aircraft returns to the place of departure, you as a passenger have the same rights as if a flight is canceled.

Today we are dealing with a case in which a passenger was unable to print out all the tickets she had booked at the ticket machine after booking online. As she was not satisfied with the vouchers offered to her by the rail company, she turned to the apf.

ECJ clarifies the question of downgrading on multi-segment flights

If passengers are transported in a lower class than the one booked (e.g. Economy Class instead of Business Class or Business Class instead of First Class), you are entitled to a pro rata refund of the ticket price in accordance with the Air Passenger Rights Regulation. This so-called "downgrading" is regulated in Article 10 of Regulation (EC) No. 261/2004 and stipulates that - depending on the distance - 30%, 50% or 75% of the ticket price must be refunded in the event of downgrading.

On the occasion of the wage dispute at Air Berlin's partner Tuifly and the associated strikes and numerous sick days among staff, apf is providing information about passengers' rights in the event of flight cancellations. In principle, the illness of crew members does not constitute an extraordinary circumstance. This means that in the event of flight delays or cancellations, passengers are entitled to compensation of between 250 and 600 euros, depending on the distance, in addition to care services.

The complainant wanted to book a journey with her two children from Feldkirch to Graz by car train. As it is not yet possible to book passenger and car-train tickets at the same time, she first tried to book a car-train ticket, but was unsuccessful.

Requirements for assistance dogs in air traffic

Regulation (EC) No. 1107/2006 on the rights of disabled persons and persons with reduced mobility when traveling by air stipulates that both airport operators and airlines must provide assistance to affected passengers during their journey. Among other things, airlines are obliged to carry assistance dogs that are recognized as such in the cabin.

Simple, fast and free of charge. Unlike other providers, in the event of a dispute with a company, apf mediates for passengers free of charge and commission-free. This means that you as a traveler always receive the full amount of compensation back and do not have to pay any commission even if your claim is successful.

In today's case, we'll tell you how much an airline has to pay you if your flight is canceled.

In today's case, we will inform you about the compensation payments and care services to which you are entitled if you have booked a multi-leg flight and miss your connecting flights due to the delay of the first flight.

In today's article, we would like to provide you with information on the best way to send your complaint to apf with all the necessary documents so that the employees can contact the company quickly. This is important as you can only be charged dunning or collection fees, for example, from the time apf is able to contact the company concerned because all the documents have been submitted until the proceedings have been concluded.

In today's case, we will inform you about how much an airline has to pay you if you have booked a multi-leg flight and were affected by a flight cancellation on the outward journey and missed your connecting flight on the return journey due to the delayed first flight.

Today's case is about a faulty ticket machine that did not print out a ticket despite payment of the ticket price.

In the event of a dispute with the company, apf ensures that solutions are found quickly. The service is always free of charge and commission-free for passengers. This means that passengers always receive the full amount of compensation back and do not have to pay any commission even if their claim is successful.

In our case today, a flight from London to Vienna was canceled and a replacement flight could only be offered the next day. Find out what compensation and assistance an airline has to provide in such a case.

The complainant had booked tickets for a bus trip from Innsbruck to Munich with his family (including a small child under the age of five). When the passengers wanted to board the bus, the bus driver refused to take them on board because they did not have a child seat for the infant.

Norman Schadler was the first employee to experience the development of the former conciliation office of Schienen-Control and now Agency for Passenger Rights (apf) from the very beginning.

When boarding a regional bus, two passengers bought tickets from the driver. One of the passengers was informed by the driver that he was entitled to a discount due to his disability card. Accordingly, the driver issued a ticket for the outward and return journey at the reduced fare. On the return journey, an external company checked the passengers' tickets.

Number of complaints has risen sharply, high success rate in arbitration procedure -More rights for rail and air travelers

Since the end of May 2015, the Agency for Passenger Rights (apf) has been ensuring that rail, bus, ship and air travelers are heard by companies and obtain their rights in an out-of-court arbitration procedure . And always free of charge and commission-free.

Today we introduce you to Sabrina Carina Köcher, an expert in air travel who helps passengers assert their rights on the one hand and works in corporate communications on the other.

In today's case, we will tell you how much an airline has to pay you if you have booked a multi-leg flight and miss your connecting flight due to a delay on the first flight.

As many Schengen flights are currently treated as "non-Schengen flights" on a random basis at French airports, passengers must always be able to show their passports.

Dorota had booked a multi-leg flight from Gdansk to Warsaw, from Warsaw to Vienna and from Vienna to Graz. The flight from Warsaw to Vienna was canceled.

In the event of a dispute with the company, apf ensures that solutions are found quickly. Unlike other providers, apf's service is free of charge and commission-free for you as a passenger. This means that passengers always receive the full amount of compensation back and do not have to pay any commission even if their claim is successful.

In today's case, we will inform you about the support services an airline has to provide in the event of a flight cancellation.

Since a blog lives from many different authors, we would like to introduce you today to Mr. Armin Trojer, who, in addition to his work as an expert in rail transport, also has a lot of IT knowledge and is therefore indispensable in the company for the IT area.

In the event of a dispute with the company, apf ensures that solutions are found quickly. Unlike other providers, apf's service is free of charge and commission-free for you as a passenger. This means that passengers always receive the full amount of compensation back and do not have to pay any commission even in the event of a successful claim.

Today we would like to present to you a case that happened to a passenger in Germany when booking an online ticket. During the booking process, the words "leg only" appeared next to the ticket. Mr. P. couldn't make sense of this message, so he bought the ticket and printed it out. He noticed that only part of the route was listed on the ticket.

In the event of a dispute with the company, Agency for Passenger Rights ensures quick solutions. Unlike other providers, the apf service is free of charge and commission-free for you as a passenger. This means that passengers always receive the full amount of compensation back and do not have to pay any commission even if the claim is successful.

In today's case, we inform you about the compensation an airline must provide in the event of flight delays.

In the event of a dispute with the company, apf ensures that solutions are found quickly. Unlike other providers, apf's service is free of charge and commission-free for you as a passenger. This means that passengers always receive the full amount of compensation back and do not have to pay any commission even in the event of a successful claim.

Due to a lack of time, it sometimes happens that the wrong button is pressed on a ticket machine. This was also the case for Ms. A. and she mistakenly bought two tickets instead of one due to an incorrect operation of the ticket machine.

In the event of a dispute with the company, apf ensures that solutions are found quickly. Unlike other providers, apf's service is free of charge and commission-free for you as a passenger. This means that passengers always receive the full amount of compensation back and do not have to pay any commission even in the event of a successful claim.

In today's case, you will find out up to what age a customer card can be purchased at a discount and how best to proceed to prevent automatic renewal of the customer card.

In the event of a dispute with the company, apf ensures that solutions are found quickly. Unlike other providers, apf's service is free of charge and commission-free for you as a passenger. This means that passengers always receive the full amount of compensation back and do not have to pay any commission even if their claim is successful.

Today's case shows what the airline has to pay you back if your flight lands late at the destination airport, as was the case with the flight from Larnaca (Cyprus) to Vienna.

In the event of a dispute with the company, apf ensures that solutions are found quickly. Unlike other providers, apf's service is free of charge and commission-free. This means that passengers always receive the full amount of compensation back and do not have to pay any commission even in the event of a successful claim.

Today's case is about a long-distance bus trip from Prague to Vienna and what you are entitled to if a bus breaks down.

In the event of a dispute with the company, apf ensures that solutions are found quickly. Unlike other providers, apf's service is free of charge and commission-free for you as a passenger. This means that passengers always receive the full amount of compensation back and do not have to pay any commission even if their claim is successful.

In today's case, we will inform you about how much an airline has to pay you if you are informed of the flight cancellation on the day of your departure and the alternative flight is only offered several hours later.

The apf informs:

Passengers are obliged to look after their luggage. This also applies if the train attendant orders a piece of luggage to be placed on an open luggage rack that cannot be seen from the seat.