How long does the company have to respond to a complaint?

• Passengers who wish to submit a complaint to a carrier must do so within two months of the actual or planned carriage.
  This does not apply to claims for damages under Article 7 (death of or personal injury to passengers and loss of or damage to luggage).
  
  
• The company then has one month to respond for the first time and announce whether it accepts the complaint, rejects it or whether it is still being processed.
  
  
• A final response must be given two months after receipt of the complaint.