Legal basis and links - Agency for Passenger Rights

Procedural Guidelines APF

25-04-15 Procedural Guidelines-apf_EN.pdf(422,4 KiB)

European Union

Regulation (EU) No. 1177/2010 concerning the rights of passengers when traveling by sea and inland waterway

EU Commission information on conciliation bodies in the EU

National Enforcement Bodies for the Ship Passenger Rights Regulation (EU) No. 1177/2010

EU Commission information on passenger rights

Austrian law

Shipping Act (SchFG)

Federal Ministry for Innovation, Mobility and Infrastructure

Federal Ministry of Labor, Social Affairs, Health, Care and Consumer Protection

Ministry of Social Affairs Consumer portal

Price comparison

Rome2Rio route planner

Initiatives, chambers and associations

Chamber of Labor (Environment & Transport)

European Passenger Association

European Consumer Center Austria (ECC)

Schlichtungsstelle Reise & Verkehr (Germany)

Consumer Arbitration Austria

Association for Consumer Information (VKI)

Austrian Transport Club (VCÖ)

Chamber of Commerce (Transport & Traffic)

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