Bus trip canceled
from Jürgen Vogl
Two passengers bought tickets for the journey from Prague to Vienna. When they wanted to board the bus marked "Vienna" at the bus station in Prague, the bus driver said that this was not the bus to Vienna and refused to take them on board. As there was no other bus to Vienna, passengers who have to cancel a journey can choose between a refund of their ticket or later transportation under comparable conditions. If these two options are not offered, compensation amounting to 50 percent of these costs is added to the right to reimbursement of the ticket costs. the passengers were forced to buy a train ticket to Vienna. The bus company ignored their complaint, so they turned to the apf. Within two weeks, the apf managed to get the bus company to cover the cost of the rail ticket they had bought instead.