Your rights as a bus passenger
The apf helps quickly, free of charge and commission-free with the enforcement of compensation if a direct solution with the company is not possible
The apf can help in the following cases:
- Bus delays
- Bus cancellations
- Denied boarding
- lack of or failure to provide care services
- Insufficient information
- lost luggage
- fines, or
- Rights of persons with disabilities or reduced mobility
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Further details on the Responsibilities of the apf
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Further details on the passenger rights
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Contact to the companies
arbitration request Bus
- Bus departure more than 120 minutes late or canceled?
- Insufficiently informed?
- Luggage damaged or lost?
- Received a fine?
If it is not possible to reach an agreement with the company, we will help free of charge and commission-free.
