Bus.

Arbitration Request

  • 1

    You have a problem with a company

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    Submit your request for arbitration

  • 3

    Information on the process

I have already submitted the complaint to the company and received no satisfactory response or no final response within three months.

Which documents are required for the arbitration request

In order to process your request, apf requires at least the following documents depending on the case (copies/scans/photos are sufficient):

  • Ticket, reservation, discount card
    (Single/weekly/monthly ticket, annual pass/Klimaticket, OEBB Vorteilscard, seat reservation, booking confirmation, etc.)
  • Complete correspondence with the company
    (Acknowledgement of receipt, e-mail, letter, etc.)
  • Invoices and proof of payment
    (Cash receipt, hotel/taxi invoice, etc.)
  • Penalty, reminder, debt collection letter
    (Penalty notice, reminder letter, debt collection letter, bank/credit card statement, other confirmations, etc.)

Please have the above documents ready.

Is your matter pending before a court or another arbitration/enforcement body or has it been conclusively dealt with?*

For whom are you submitting the request?*

Please enter here the contact details of the affected passenger. If you are submitting for several persons, please provide the contact details of one traveller.

The following documents are required depending on the case (copies/scans/photos are sufficient):
Please give the documents clearly identifiable names

Ticket, reservation, discount card
(Single/weekly/monthly ticket, annual pass/Klimaticket, OEBB Vorteilscard, booking confirmation, seat reservation, etc.)

Complete correspondence with the company
(Acknowledgement of receipt, e-mail, letter, etc.)

Invoices, proof of payment
(Cash receipt, hotel/taxi invoice, etc.)

Penalty, reminder, debt collection letter
(Penalty notice, reminder/debt collection letter, bank/credit card statement, other confirmations, etc.)

You can upload up to 7 files here. Image files may be up to 5 MB per file. All other files may be up to 2 MB per file. To attach your files, click on "Upload files" or drag the files into the "Drop files here" area.

Allowed file types are .bmp, .doc, .docx, .eml, .gif, .jpeg, .jpg, .msg, .pdf, .png, .ppt, .pptx, .tif, .xls, .xlsx, .xml.
Documents that cannot be uploaded can also be submitted separately by e-mail after the arbitration request has been sent.


Were you informed in writing by the company about the possibility of arbitration and the contact details of apf?*

* Fields marked with an asterisk are mandatory.

To protect against spam, you may need to solve a spam check before submitting the form. If you encounter difficulties, please contact us by phone during office hours.

After submitting the arbitration request, you will receive an automatic email confirmation showing the text of your submission.
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