Before the apf can take action, passengers must try to reach an agreement with the company concerned.

If there is no agreement or no final response from the company within two months of the complaint being submitted, those affected can submit a complaint to the apf at arbitration request .

Online arbitration form

Monday to Friday (except public holiday)

10 to 12 o'clock

at +43 1 5050707 730

apf provides advice on passenger rights and the arbitration procedure by telephone.
However, arbitration request must always be submitted in writing.

Contact with the apf is possible exclusively via:

• Arbitration Request
• Telephone advice: +43 1 5050 707 730 (Mon-Fri, except public holidays: 10am-12pm)