What deadlines apply when applying for a refund of flight tickets?

If a passenger chooses ticket reimbursement in the event of cancellation / denied boarding / delay, the airline must pay this within seven days .

Reimbursement shall include travel segments not completed as well as travel segments already completed if the flight has become pointless with regard to the passenger's original travel plan.

§ The legal basis is Article 8 (1a) of Regulation (EC) No. 261/2004.

How long does the airline have to pay compensation for denied boarding?

The payment of compensation if passengers are denied boarding against their will must be made immediately by the operating air carrier.

§ The legal basis is Article 7(3) of Regulation (EC) No 261/2004.

What are the deadlines for downgrading in the flight sector?

Compensation must be paid within seven days if an air carrier transfers a passenger to a class lower than that for which the ticket was purchased.

§ The legal basis is Article 10(2) of Regulation (EC) No 261/2004.

What deadlines apply in the event of baggage problems?

• Baggage delay

Replacement purchases must be made within 21 days of receipt of the replaced baggage with the airline reported be reported. Baggage is considered lost after 21 days.

§ The legal basis is Art. 31 para. 2 of the Montreal Convention.

• Baggage damage

The airline must be notified within 7 days of receipt of the damaged baggage at the latest.

§ The legal basis is Art. 31 para. 2 of the Montreal Convention.

When can passengers contact the apf?

Passengers can contact apf after the following deadlines:

• if there is no response from the company within six weeks
• After rejection of the claim by the company