Railroad.

Arbitration Request

1

You have a problem with a company
2

Submit your request for arbitration
3

Information on the process

I have already submitted a complaint directly with the railway company/transport association and didn't receive an answer for four weeks or received an unsatisfying answer.

Which documents are required for the arbitration request

In order to process your request, apf requires at least the following documents depending on the case (copies/scans/photos are sufficient):

Ticket, reservation, discount card
(Single ticket, Klimaticket, OeBB Vorteilscard, seat reservation, booking confirmation, etc.)
Complete correspondence with the company
(Acknowledgement of receipt, e-mail, letter, etc.)
Invoices and proof of payment
(Receipt, hotel/taxi invoice, etc.)
Penalty, reminder, debt collection letter
(Penalty notice/fare surcharge, reminder letter, collection letter, bank/credit card statement, other confirmations, etc.)

Please have the above documents ready.

01

Submitting the request

Have you already submitted your complaint to the company?

Yes, I have already submitted it

No, I have not submitted it yet

04

Travel details

Type of ticket*

My arbitration request concerns a specific journey*

Yes

No

Outward journey* Return journey Travel date*

Departure station*

Connecting station

Destination station*

Train number*

05

Contact details

For whom are you making the request?*

I am making the arbitration request with apf for myself.

I am making the arbitration request with apf for myself and other travellers.

I am making the arbitration request with apf as the representative for (a) passenger/passengers.

Please enter here THE DIRECT CONTACT DETAILS OF THE PASSENGER CONCERNED. If the entry is for more than one person, please provide the contact details of ONE of the passengers.

Title*

Academic Title

First name*

Last name*

Street*

House number/staircase/door*

Postcode*

City*

State*

Country*

Phone*

E-Mail*

E-Mail Confirmation*

The following documents are required depending on the case (copies/scans/photos are sufficient):
Please give the documents clearly identifiable names

Ticket, reservation, discount card
(Single ticket, Klimaticket, OeBB Vorteilscard, booking confirmation, etc.)

Complete correspondence with the company
(Acknowledgement of receipt, email, letter, etc.)

Invoices and proof of payment
(Receipt, hotel/taxi invoice, etc.)

Penalty, reminder, debt collection letter
(Penalty notice/fare surcharge, reminder/collection letter, bank/credit card statement, other confirmations, etc.)

You can upload up to 7 files here. For image files, the maximum size per file is 5 MB. For all other files, the maximum is 2 MB. To attach your files, click "Upload files" or drag them into "Drop files here".

Allowed file types are .bmp, .doc, .docx, .eml, .gif, .jpeg, .jpg, .msg, .pdf, .png, .ppt, .pptx, .tif, .xls, .xlsx, .xml.
Documents that cannot be uploaded can also be submitted separately by email after submitting the arbitration request.

08

Information about apf

I heard about you from*

Carrier/company

Internet research/search engine

Personal recommendation

TV/Radio/Newspaper

Social media/Flyer

Authorities/consumer protection/arbitration body

Have you been informed in writing by the company about the possibility of arbitration and about the contact details of apf?*

Yes

No

* Fields marked with an asterisk are mandatory.

To protect against spam, you may be asked to solve a spam protection before submitting the form. If you have difficulties, please contact us by phone during office hours.

After submitting the arbitration request, you will receive an automatic confirmation email showing the text of your submission.

Thank you for your request. We will get back to you shortly.

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