Railroad.

Arbitration Request

  • 1

    You have a problem with a company

  • 2

    Submit your request for arbitration

  • 3

    Information on the process

I have already submitted a complaint directly with the railway company/transport association and didn't receive an answer for four weeks or received an unsatisfying answer.

Which documents are required for the arbitration request

In order to process your request, apf requires at least the following documents depending on the case (copies/scans/photos are sufficient):

  • Ticket, reservation, discount card
    (Single ticket, Klimaticket, OeBB Vorteilscard, seat reservation, booking confirmation, etc.)
  • Complete correspondence with the company
    (Acknowledgement of receipt, e-mail, letter, etc.)
  • Invoices and proof of payment
    (Receipt, hotel/taxi invoice, etc.)
  • Penalty, reminder, debt collection letter
    (Penalty notice/fare surcharge, reminder letter, collection letter, bank/credit card statement, other confirmations, etc.)

Please have the above documents ready.

Is your matter pending before a court or another arbitration/enforcement body or has it been conclusively dealt with?*

For whom are you making the request?*

Please enter here THE DIRECT CONTACT DETAILS OF THE PASSENGER CONCERNED. If the entry is for more than one person, please provide the contact details of ONE of the passengers.

The following documents are required depending on the case (copies/scans/photos are sufficient):
Please give the documents clearly identifiable names

Ticket, reservation, discount card
(Single ticket, Klimaticket, OeBB Vorteilscard, booking confirmation, etc.)

Complete correspondence with the company
(Acknowledgement of receipt, email, letter, etc.)

Invoices and proof of payment
(Receipt, hotel/taxi invoice, etc.)

Penalty, reminder, debt collection letter
(Penalty notice/fare surcharge, reminder/collection letter, bank/credit card statement, other confirmations, etc.)

You can upload up to 7 files here. For image files, the maximum size per file is 5 MB. For all other files, the maximum is 2 MB. To attach your files, click "Upload files" or drag them into "Drop files here".

Allowed file types are .bmp, .doc, .docx, .eml, .gif, .jpeg, .jpg, .msg, .pdf, .png, .ppt, .pptx, .tif, .xls, .xlsx, .xml.
Documents that cannot be uploaded can also be submitted separately by email after submitting the arbitration request.



Have you been informed in writing by the company about the possibility of arbitration and about the contact details of apf?*

* Fields marked with an asterisk are mandatory.

To protect against spam, you may be asked to solve a spam protection before submitting the form. If you have difficulties, please contact us by phone during office hours.

After submitting the arbitration request, you will receive an automatic confirmation email showing the text of your submission.
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