Mass flight cancellations due to strike - apf informs

In principle, simple cases of illness that occur in the day-to-day operations of a company are not considered "extraordinary circumstances" by the courts, as they represent an "ordinary business risk". However, in strike situations that affect the airline's operations, airlines can invoke "extraordinary circumstances" in certain cases, but they must prove this for each flight affected. In cases of "extraordinary circumstances", the airline is not obliged to pay compensation. However, it must always offer you care and support services, regardless of fault. These include snacks and drinks in a reasonable proportion to the waiting time, accommodation in a hotel if necessary and transportation between the airport and hotel. If you are not offered these services, apf recommends that you keep all invoices for accommodation, transfers, drinks and snacks, as the airline is only obliged to reimburse you if you can present the receipts.

Whether the airline must also make a compensation payment depends on whether the massive sick notes are actually due to illness or whether they represent a collective strike action within the collective bargaining dispute. The compensation payment depends on the flight distance and amounts to between 250 and 600 euros. If you are affected by flight delays or flight cancellations and are unable to reach an agreement with the airline, the Agency for Passenger Rights will be happy to examine your case free of charge and commission-free.

The complaint form[nbsp]is available for you on the[nbsp]apf homepage at www.passagier.at

The apf examines the facts of the case and, if necessary, initiates an arbitration procedure to persuade the airline to comply with its obligations. This is intended to ensure that passenger rights are upheld. Complaints must be submitted in writing, but apf employees can also be contacted by telephone for queries and information. To reach the right contact person directly, dial +43 1 5050707-740.