Here you will find answers to the most frequently asked questions about your passenger rights when traveling by train. What are travelers entitled to in the event of train delays, train cancellations, reduced services, additional fare charges, or refunds?
What are passengers entitled to in the event of train delays?
What are passengers entitled to in the event of train cancellations?
What are passengers entitled to if they do not use their ticket or want to return it?
What are passengers entitled to if they are not transported in the booked class?
How can passengers take action against unjustified fines?
What rights do passengers with weekly, monthly, or annual passes have?
No feedback from the company?
What is a through ticket and what rights do passengers have?
How and about what do companies have to provide information?
Obligations of companies
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