In the menu below you will find information on your rights, helpful tips and answers to the most frequently asked questions about passenger rights when traveling by train. For example, what claims passengers have in the event of train delays, train cancellations, service reductions, additional fare claims or refunds.
What are passengers entitled to in the event of train delays?
What are passengers entitled to in the event of train cancellations?
What are passengers entitled to if they do not use their ticket or want to return it?
What are passengers entitled to if they are not transported in the booked class?
How can passengers take action against unjustified fines?
What rights do passengers with weekly, monthly or annual tickets have?
No feedback from the company?
What is a through ticket and what rights do passengers have?
How and about what do companies have to provide information?
Obligations of companies
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