Flight.

arbitration request

1

You have a problem with a company
2

Submit your request for arbitration
3

Information on the process

Documents needed for submitting the arbitration form

To process your arbitration-request, the apf requires the following documents:

Booking-Confirmation
(including flight-number, scheduled departure and arrival-times, layovers and the names of the booked passengers)
Written correspondence with the Airline
(Copies of E-Mails, Letters, etc.)
Invoices for aid-services
(scanned invoices and hotel-confirmations, please do not submit Account- or Credit-Card information)
PIR-Form & Fotos
(if your luggage was lost or damaged)

Please prepare the documents before filling out the form.

02

Reason for complaint & facts

Reason for arbitration*

Further reason for complaint

Baggage Companies*

Respondent*

Facts*

03

Travel details

How many flight segments were there in your journey?*

Flight affected by the irregularity?*

If both the outbound and return flight or an alternative flight were affected by an irregularity, you must lodge a new arbitration request for this flight after sending the form.

Flight segment 1

Travel date*

Departure airport*

Arrival airport*

Flight number*

Operating air carrier*

Scheduled departure time

Scheduled arrival time

Scheduled arrival on (date)

Actual departure time

Actual departure on (date)

Actual arrival time

Actual arrival on (date)

Did the irregularity occur on this flight segment?*

04

My claim

My claim*

Compensatory payment for delay, cancellation, denied boarding or downgrade

Ticket reimbursement

Reimbursement of additional costs of hotel / overnight stay

Reimbursement of meals

Reimbursement of transfer (from/to hotel or airport)

Reimbursement for communication

Reimbursement due to delayed luggage

Reimbursement for lost or damaged luggage

Other claims

Items

Quantity	Description of Item	Date of Purchase	Amounts / Currency	Invoice
Number	Description	Purchase date	Price / currency	Document available

Details of the claim*

Were you informed of your rights in writing (e.g. passenger rights folder, etc.)?*

YES, I was informed of these

NO, I was not informed of these

Were you offered any assistance or services free of charge (drinks, snacks, hotel, transfer etc.)?*

YES, I was offered these

NO, I was not offered these

Vouchers, reimbursements etc.*

Yes, I have already received compensation

No, I have not yet received compensation

05

Contact details

For whom are you making the request?*

I am requesting an arbitration procedure for myself.

I am requesting an arbitration-procedure for myself and others (e. g. family, friends).

I (legally) represent a passenger/passengers.

Country*

Please enter here THE DIRECT CONTACT DETAILS OF THE PASSENGER CONCERNED. If the entry is for more than one person, please provide the contact details of ONE of the passengers.

Title*

Academic Title

Firstname*

Lastname*

Street*

Street number / door*

Postcode*

City*

State*

Country*

Telephone*

E-Mail*

E-Mail Confirmation*

You can submit up to 7 files with a maximum volume per file of 2 MB.
To attach your files, click on "Attach file".
We require at least the following documents: confirmation of booking, correspondence with the airline, any invoices for assistance or services.

Please note that we require all of the flight documents of all of the passengers to assess the case. Up to 7 files can be uploaded here. The maximum size of each file is 2 MB. Click “Select or search for file” to attach the files

The following types of file are allowed:
.bmp, .doc, .docx, .eml, .gif, .jpeg, .jpg, .msg, .pdf, .png, .ppt, .pptx, .tif, .xls, .xlsx, .xml, hric
If there are any difficulties with the upload, please submit the documents seperately via e-mail.