Flight.

Arbitration Request

1

You have a problem with a company
2

Submit your request for arbitration
3

Information on the process

What documents are needed for the arbitration request

In order to process your request, apf requires at least the following documents:

Booking confirmation
(Including flight number, scheduled departure and arrival times, stopovers if any, and names of the booked passengers)
Correspondence with the airline
(Copies of emails, letters, etc.)
Invoices for assistance services
(Scanned receipts and hotel invoices; please no bank or credit card statements)
PIR form & photos
(In case of baggage loss or damage)

Please keep the above documents ready.

02

Reason for complaint and company

Reason for contact*

Further reason for complaint

Baggage company*

Company*

Facts: A precise description of the facts is essential for processing the arbitration request*

03

Travel details

How many flight segments did your trip consist of?*

Flight affected by irregularity?*

If irregularities occurred on multiple flights (outbound, return or alternative flight), please submit one arbitration request for each affected flight.

Flight segment 1

Departure airport*

Arrival airport*

Flight number*

Operating air carrier*

Travel date*

Scheduled departure time

Scheduled arrival time

Scheduled arrival on (date)

Actual departure time

Actual departure on (date)

Actual arrival time

Actual arrival on (date)

Did the irregularity occur on this flight segment?

04

My claim

My claim*

Compensation payment

Ticket refund

Reimbursement of additional hotel/overnight costs

Meal reimbursement

Transfer reimbursement (to/from hotel or airport)

Communication reimbursement

Reimbursement due to baggage delay

Reimbursement due to baggage loss or damage

Other claims

Contents of lost baggage

Quantity	Description	Purchase date	Price/Currency	Receipt available
Quantity	Description	Purchase date	Price/Currency	Receipt available

Further details on the claim*

Were you informed in writing (e.g. via passenger rights leaflet, etc.) about your rights?*

Yes, I was informed

No, I was not informed

Were you offered free assistance services (drinks, snacks, hotel, transfer, etc.)?*

Yes, they were offered

No, they were not offered

Vouchers, reimbursements, etc.*

Yes, I have already received compensation

No, I have not yet received compensation

05

Contact details

For whom are you submitting the request?*

For myself (I am personally affected)

For myself and other co-travellers (e.g. family, friends)

On behalf of one or more passengers

Country*

Please enter the contact details of the affected passenger here. If you submit data for several persons, please provide the contact details of one traveller.

Salutation*

Title

First name*

Last name*

Street*

House number/staircase/door*

Postcode*

City*

State*

Country*

Telephone*

E-mail*

E-Mail confirmation*

06

Attachments

At least the following documents are required:

Booking confirmation
(Including flight number, scheduled departure and arrival time, stopovers if applicable, and names of booked passengers)
Correspondence with the airline
(Copies of e-mails, letters, etc.)
Invoices for assistance services
(Scanned receipts, please no bank or credit card statements)
Baggage
(Damage photos, PIR form)

Please note that for case review we need all flight documents for all passengers. You can upload up to 7 files here. For image files, max 5 MB per file is allowed. For all other files, max 2 MB is allowed. To attach your files, click "Upload files" or drag your files into the upload field.

Allowed file types are:
.bmp, .doc, .docx, .eml, .gif, .jpeg, .jpg, .msg, .pdf, .png, .ppt, .pptx, .tif, .xls, .xlsx, .xml, heic