Finnair is canceling around 300 flights on Monday due to a pilot strike. Those affected may be entitled to compensation payments

Due to an expected storm in the Netherlands, the Dutch airline KLM has canceled more than 70 flights as a precautionary measure.

Passengers are entitled to compensation or assistance in the event of train cancellations. If no agreement can be reached with the rail company, the apf offers a free arbitration procedure .

Agency for Passenger Rights (apf) has published its punctuality report for Austrian rail transport in 2023.

The apf provides information on what rights travelers have if their booked connections are not available due to heavy rainfall.

Agency for Passenger Rights has summarized the most important problems and offers support to those affected.

The amendment to the Passenger Rights Act improves assistance with regard to cab journeys and overnight stays in hotels.

The apf provides information on the rights of travelers in the event of delays lasting several days and the services that airlines must provide in such cases.

A train delay or cancellation can have a significant impact on travel plans, especially if travelers miss their flight as a result.

apf provides information on passenger rights in the event of downgrading, delays, vermin and defective heating/air conditioning systems on night trains

A recently published Eurobarometer study sheds light on the awareness of EU citizens with regard to travel and air passenger rights.

Last weekend, a global IT glitch led to considerable delays in international air traffic. The effects were also clearly noticeable in Austria

Numerous flight connections are affected. The apf provides information about travelers' rights in the event of delays and cancellations due to weather events.

The European Football Championship in Germany starts in just under two weeks. The apf provides information on rights in the event of delays and cancellations.

There will be strikes at airports in Italy and Great Britain over Corpus Christi (30.5.). The apf provides information on the rights of travelers.

In the apf-arbitrationarbitration procedure , recurring problems of travelers in the rail sector[nbsp] come to light. These include the complexity of rail fares.

Since the founding of Agency for Passenger Rights in 2015, more than 5,600 proceedings have been concluded in the conciliation body up to 2023.

The apf provides information on claims by passengers who were affected by the strike and the works meetings at AUA in March. Those affected can now contact the apf.

An airline postponed a departure by two days due to a technical problem. The apf obtains compensation payments and benefits for those affected

A small percentage of arbitration procedure are concluded without agreement. Civil law claims must be asserted through the ordinary courts.

In 2023, the apf collected a total of 2.5 million euros in compensation, compensation payments and refunds for travelers in its arbitration procedure .

Airlines must rebook flights that are canceled. But do travelers have to accept every rebooked flight? The apf informs:

On April 6 and 7, there will be line closures on the Arlbergbahn between Bludenz and Ötztal. The apf provides information about passenger rights.

There are three strikes this week, affecting air and rail travel. The apf informs travelers about their rights.

On Friday, March 1, 2024, works meetings of the flying personnel of Austrian Airlines will take place at Vienna Airport.

Due to a strike by Lufthansa ground staff, there is an increase in flight cancellations. The apf informs those affected about their passenger rights.

The apf provides information on claims for frequent travel problems with flights and trains.

Train delays are often a major annoyance for commuters, especially in the early morning. The apf provides information on how people in possession of a climate ticket or a season ticket can obtain compensation.

For 2023, apf has analyzed the most frequent arbitration topics in the long-distance bus sector in Austria. There is a need to catch up in terms of choice and catering.