Waterborne Transport

arbitration request

  • 1

    You have a problem with a company

  • 2

    Submit your request for arbitration

  • 3

    Information on the process

Please select the
STATUS OF YOUR COMPLAINT:

I submitted my complaint to the company in writing and received an unsatisfactory response or no response at all within four weeks.

arbitration request bring in

I have not yet lodged a complaint with the company.

About passenger rights

Please submit your conciliation request using our online form.
If this is not possible for you, you can also send us your arbitration request with all the necessary information by post:

Postal address:
Agency for Passenger Rights
Ship
Linke Wienzeile 4/1/6
A-1060 Vienna

Telephone availability (hotline):

Our team in the shipping area is available for you from Monday to Friday from 10 a.m. to 12 noon (except public holidays) on +43 1 5050 730.
We will be happy to provide you with information on the conciliation procedure and your passenger rights by telephone.

 

A arbitration request must always be submitted to the apf in writing.

The apf does not offer any correspondence on location - please contact our team by telephone or via online dispute resolution.

 

This site is part of the EU quality network (Your Europe).

Write feedback on this procedure description to the European Commission: TO THE FEEDBACK FORM

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