Ship
Arbitration Request
Please select the
STATUS OF YOUR COMPLAINT:
I submitted my complaint to the company in writing and received an unsatisfactory response or no response at all within four weeks.
I have not yet lodged a complaint with the company.
Please submit your arbitration request using our online form.
If this is not possible for you, you can also send us your arbitration request with all the necessary information by post:
Postal address:
Agency for Passenger Rights
Ship
Linke Wienzeile 4/1/6
A-1060 Vienna
Phone (Hotline):
Our maritime team is available Monday through Friday from 10 a.m. to 12 p.m. (except on holidays) at +43 1 5050 707 730.
We are happy to provide information over the phone regarding the arbitration process and your passenger rights.
An arbitration request must always be submitted to the apf in writing.
The apf does not offer any personal service at our office - please contact our team by telephone or via our online conciliation form.