Always keep the original invoices for meals and refreshments that you have to organize or pay for yourself
What claims do passengers have in the event of delays and cancellations?
In the event of a cancellation or departure delay of more than 90 minutes, passengers can assert the following claims:
- Snacks and drinks as well as free accommodation if necessary and feasible. The cost of accommodation can be limited to EUR 80 per passenger per night for a maximum of three nights - this also applies to cruises.
- Alternative transportation or reimbursement of the fare and, if applicable, free return journey to the place of departure.
- You are also entitled to compensation of at least 25 percent and a maximum of 50 percent of the fare if there is a delay of a certain duration:
Keep invoices
Compensation table for shipping
| Scheduled journey time | Delay | Compensation |
| up to 4 hours | more than 1 hour | 25 percent of the fare |
| up to 4 hours | more than 2 hours | 50 percent of the fare |
| between 4 and 8 hours | more than 2 hours | 25 percent of the fare |
| between 4 and 8 hours | more than 4 hours | 50 percent of the fare |
| between 8 and 24 hours | more than 3 hours | 25 percent of the fare |
| between 8 and 24 hours | more than 6 hours | 50 percent of the fare |
| more than 24 hours | more than 6 hours | 25 percent of the fare |
| more than 24 hours | more than 12 hours | 50 percent of the fare |
Regulation (EU) 1177/2010 (Art. 17, 18 and 19)
Delay & cancellation of ship journeys
- Ship departure delayed by more than 90 minutes?
- Ship cancelled?
- no alternative transportation offered?
- receive no compensation?