- Not transported in the booked class?
- Seated car instead of sleeping car despite booking?
- Air conditioning/heating failed?
- No compensation received?
What claims do passengers have if there is a downgrade?
In the event of a downgrade (e.g. a seat instead of a sleeper), the following claims apply:
- Reimbursement of the difference between the service booked and the service provided.
A corresponding calculation table for ÖBB-Personenverkehr can be found on the ÖBB website (relation prices).
Examples of service reductions
- 2nd class instead of 1st class
- Seat instead of sleeping car
- Couchette car instead of sleeping car
- Seat instead of couchette coach
What rights do passengers have in the event of quality deficiencies?
- Refund of the ticket
Section 9 (4) EisbBFG stipulates that a ticket that was not used or only partially used must be refunded. The reason for non-use must be within the responsibility of the company.
Taking into account the explanations to the law, the apf is of the legal opinion that a claim for partial reimbursement in accordance with passenger rights also exists in the event of failure of the air conditioning/heating or other significant quality losses in individual cases.
This must be checked on a case-by-case basis (e.g. failure of an air conditioning system on a hot day; failure of the heating system in sub-zero temperatures).
