Thanks to their competent and friendly support, my complaint against the airline was successfully concluded and I received my refund.
The entire process was clear, professional and faster than expected.
Have you suffered a delay or cancellation? Did the transport company fail to keep you informed throughout the event? The apf is here to help in cases where you have been unable to reach an agreement with a railway company, coach/bus untertaking, waterborne transport operator or airline.
Mon-Fri (except public holidays)
10:00 - 12:00 CET
Mon-Fri (except public holidays)
10:00 - 12:00 CET
Mon-Fri (except public holidays)
10:00 - 12:00 CET
Mon-Fri (except public holidays)
10:00 - 12:00 CET
Requests for arbitration were submitted to the apf in 2024
euros were obtained for travelers in 2024
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