Your right to compensation

The airline had denied me boarding because I had a life jacket in my checked baggage - which was allowed at the time (!) according to the website. After the airline refused to reimburse me for the costs incurred for a new flight ticket, I found out about APF.

Thanks to APF, I now not only get the costs reimbursed, but also compensation - you need a little patience, but the service is correct, reliable, surprisingly unbureaucratic and above all helpful.

THANK YOU!

Many thanks to APF,
I received the compensation I was entitled to for a flight delay of 17 hours within a month, although Etihad had not responded to my previous complaint.
I only filled out the detailed questionnaire, that was my service 😁,
APF did the rest in the background!
Nice that they exist!

Many thanks to apf.gv.at for their competent and committed support.

It is reassuring to know that there is an independent institution like apf.gv.at that helps consumers in difficult situations free of charge.

Your work deserves the highest recognition - thank you again!

Our flight from Vienna to Madrid was delayed by more than 5 hours. With little hope of compensation, we first contacted the travel agency where we had booked the trip. Without a considerable commission, they did nothing at all.
After a tip, I became aware of "apf".

I can only say that they are competent, friendly, commission-free and successful, even though we had already received a negative response from the airline.

Hats off and THANK YOU to the APF team.

We were reimbursed in full for the compensation to which we were entitled and for the food we consumed while waiting at the airport.

Due to an almost one-day delay on my return flight, I applied to the airline for compensation. This request was rejected by the airline, with the reason
"Compensation is not provided for in this case, as the reason was beyond the airline's control. Your flight had to be postponed due to bad weather or a thunderstorm".

As this did not correspond to the facts, I contacted "Agency for Passenger Rights"!

All the employees were very friendly, uncomplicated and obtained a compensation payment of 250 euros each for me and my wife!

Thank you very much for your efforts and the pleasing result! I hope that I can turn to apf again in a similar case!

Best wishes and continued success!

Absolutely satisfied!
ÖBB caused me problems and gave me a fine because of an app error. They replied after a few days/weeks and insisted that the rejection is their final word and the case is closed.

I thencontacted the Agency for Passenger Rights , sent all emails, all screenshots, evidence, explanations, ...

Within a few hours I was replied to, asked more questions about the case, then ÖBB was contacted.

Not even 24 hours later: the case was argued, I was offered a solution & compensation!!!

Absolutely outstanding work, I am very grateful and satisfied! This is perhaps the most detailed and respectful public service organization I have ever written to. Everything was explained to me, every step told, updates always given. Thank you so much

The team dealt with the matter exceptionally well and professionally. I can only recommend them to anyone.

Many thanks again