Your rights as a train-passenger
The apf helps quickly, free of charge and commission-free with the enforcement of compensation if a direct solution with the company is not possible
The apf can help in the following cases:
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Further details on the Responsibilities of the apf
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Further details on the passenger rights
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Contact to the companies
arbitration request Railroad
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Train delayed or canceled for 60 minutes or more?
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Missed your connecting train?
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Problems with refunds?
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Received a fine?
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Downgrade on the night train?
If it is not possible to reach an agreement with the company, we will help free of charge and commission-free.
