Your rights as a train-passenger
The apf provides fast, free, and commission-free assistance in enforcing compensation claims when a direct solution with the company is not possible.
The apf can help in the following cases:
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Further details on the Responsibilities of the apf
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Further details on the passenger rights
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Contact to the companies
arbitration request Railroad
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Train delayed or canceled for 60 minutes or more?
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Missed your connecting train?
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Problems with refunds?
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Received a fine?
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Downgrade on the night train?
If it is not possible to reach an agreement with the company, we will help free of charge and commission-free.
Rail passenger rights
Your rights in rail transport—find out about your rights in the event of delays, train cancellations, deadlines, and much more.
The most frequently asked questions and answers, as well as references to legal bases, can be found here.