Employees introduce themselves

In 2007, I was the only employee to handle comparatively few cases and over the years I have been able to help develop and experience the increasingly professional handling of cases. I am pleased to see how efficiently and quickly apf works today and can therefore actively support consumers in thousands of cases every year. Even though, as a trained lawyer, I now mainly take on other activities in the area of passenger rights, I still have a connection to the subject matter through the daily discussion of complaints cases. Anyone who has ever had "problems" with a transport company or transport association knows how helpful a service center like the apf can be, providing support free of charge and, if successful, without commission.

In my free time, I do sports at least twice a week, running, swimming or going to the gym, depending on the time of year. I also enjoy traveling in and outside Europe, going to the spa or the cinema and I'm also interested in politics.