For ten years now, the Agency for Passenger Rights (apf) advocates for the rights of travelers free of charge and without commission. As a service of the Federal Ministry of Mobility, it is a neutral point of contact for those affected and, with its decisions, relieves the burden on the courts. We look back on an impressive track record in the air and rail transport sectors and highlight milestones in the agency's history.

Since Sunday afternoon, ÖBB has been struggling with massive disruptions in the reservation system - with serious consequences for many travelers. Multiple seat assignments, overcrowded trains and chaotic scenes on the platforms were the order of the day.

The Swiss airline Swiss has announced that it will be canceling around 1,400 flights in summer 2025. This is due to a shortage of cockpit staff and technical problems with the fleet.

From May 12 to June 5, 2025, there will be another closure of the Westbahn line in the Tullnerfeld area. The reason for this is final repair work following the storm disaster in September 2024.

The Agency for Passenger Rights (apf) stands up for passengers traveling by train, bus, ship and air. As part of out-of-court arbitration procedure , apf helps travelers to obtain their rights free of charge and commission.

In 2024, apf carried out audits in trains and City Airport Train (CAT) stations and at Graz Airport

The Agency for Passenger Rights (apf) provides information about its responsibilities in assisting travelers with lost, damaged or delayed baggage.

Dhe upcoming Easter vacations are traditionally one of the busiest times for travel in Austria. For relaxed family visits and vacations, it is essential for rail travelers to know their rights in the event of possible irregularities such as delays, train cancellations, overcrowded trains and reduced performance on night trains.

apf helps passengers to assert their passenger rights on scheduled bus journeys. In 2024, there was an increase in proceedings relating to care services and alternative transportation.

Due to a rail strike in Italy, numerous connections were affected by delays and train cancellations at the weekend. The apf informs.

Baggage problems are one of the most common annoyances when traveling by plane. Whether delayed, damaged or lost - apf clarifies the situation

At the beginning of the year, an incident involving an EasyJet flight made the headlines: The apf provides information about the rights of those affected.