Due to the ongoing shutdown in the USA, there is currently uncertainty at many airports. According to an online flight portal, almost 1,500 flights were canceled on Monday and around 8,600 delays were recorded. The reason for this is the partial shutdown of government business in the USA and the resulting staff shortages in flight security.

Delays, train cancellations or a missing sleeping car on a night train - many rail travelers are familiar with such situations. But what rights do you have as a passenger in these cases? The apfAgency for Passenger Rights) explains what you are entitled to and what you should pay attention to.

A possible strike at Lufthansa is causing concern among many passengers - especially shortly before the fall vacations. Should there actually be flight cancellations or long delays, the question arises as to what passengers are legally entitled to.

The European Commission is currently carrying out a targeted revision of Regulation (EU) 2021/782 on rail passengers' rights and obligations.

The 2025 autumn vacations in Austria will once again take place in the last week of October - a particularly busy time for travel. But this year, travelers are challenged. Rail construction sites, the threat of flight strikes and possible traffic disruptions can dampen vacation enjoyment. The Agency for Passenger Rights (apf) therefore provides information on the most important rights for rail, air and coach travelers.

European airports are currently experiencing an increase in cyber attacks and drone sightings. These incidents have had a significant impact on air traffic on our continent in recent weeks. Copenhagen and Oslo airports, for example, had to close completely at times after drones were spotted. Hundreds of flights were subsequently canceled or rerouted. At Berlin-Brandenburg Airport, a cyber attack on an IT service provider led to massive check-in problems with flight delays and baggage problems.

A general strike in France severely disrupted public life at the weekend - buses, trains, road traffic and especially air travel were affected. For many travelers, this meant long waiting times, flight cancellations and great uncertainty.

The announcement by Wizz Air that it will gradually close its base in Vienna-Schwechat and discontinue all flights is causing considerable uncertainty among travelers.

For ten years now, the Agency for Passenger Rights (apf) advocates for the rights of travelers free of charge and without commission. As a service of the Federal Ministry of Mobility, it is a neutral point of contact for those affected and, with its decisions, relieves the burden on the courts. We look back on an impressive track record in the air and rail transport sectors and highlight milestones in the agency's history.

Since Sunday afternoon, ÖBB has been struggling with massive disruptions in the reservation system - with serious consequences for many travelers. Multiple seat assignments, overcrowded trains and chaotic scenes on the platforms were the order of the day.

The Swiss airline Swiss has announced that it will be canceling around 1,400 flights in summer 2025. This is due to a shortage of cockpit staff and technical problems with the fleet.

From May 12 to June 5, 2025, there will be another closure of the Westbahn line in the Tullnerfeld area. The reason for this is final repair work following the storm disaster in September 2024.

The Agency for Passenger Rights (apf) stands up for passengers traveling by train, bus, ship and air. As part of out-of-court arbitration procedure , apf helps travelers to obtain their rights free of charge and commission.

In 2024, apf carried out audits in trains and City Airport Train (CAT) stations and at Graz Airport

The Agency for Passenger Rights (apf) provides information about its responsibilities in assisting travelers with lost, damaged or delayed baggage.

Dhe upcoming Easter vacations are traditionally one of the busiest times for travel in Austria. For relaxed family visits and vacations, it is essential for rail travelers to know their rights in the event of possible irregularities such as delays, train cancellations, overcrowded trains and reduced performance on night trains.

apf helps passengers to assert their passenger rights on scheduled bus journeys. In 2024, there was an increase in proceedings relating to care services and alternative transportation.

Due to a rail strike in Italy, numerous connections were affected by delays and train cancellations at the weekend. The apf informs.

Baggage problems are one of the most common annoyances when traveling by plane. Whether delayed, damaged or lost - apf clarifies the situation

At the beginning of the year, an incident involving an EasyJet flight made the headlines: The apf provides information about the rights of those affected.