Your rights as a flight passenger
The apf helps quickly, free of charge and commission-free with the enforcement of compensation if a direct solution with the company is not possible
The apf can help in the following cases:
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Further details on the responsibilities of the apf
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Further details on the passenger rights
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Contact to the companies
Passenger rights: Delay
Passenger rights: Cancellation
arbitration request Flight
- Flight canceled
- Flight delayed by 3 hours or more?
- No support (meals, hotel) received?
- Lost or damaged luggage?
If it is not possible to reach an agreement with the company, we will help free of charge and commission-free.
Flight Passenger rights
Your rights when flying – learn about your rights in the event of delays, flight cancellations, baggage issues, and much more.
You can find the most frequently asked questions and answers, as well as references to the relevant legal provisions, here.