The apf team wishes all passengers and travelers happy winter days and a good start to the new year.

In yesterday's judgment (Joined Cases C-146/20, C-188/20, C-196/20, C-270/20), the European Court of Justice (ECJ) clarified that a flight that is brought forward by more than one hour is considered to be canceled.

In today's blog post, we would therefore like to inform interested parties about their rights in the event of cancellation.

In today's blog post, we explain what "downgrading" and "upgrading" mean and what rights passengers have in such a case...

Winter weather and snowfall are a recurring cause of delays and cancellations of trains and flights. If passengers are unable to reach agreement with the transport company on compensation or reimbursement, the Agency for Passenger Rights (apf) can examine the case and, if necessary, initiate an arbitration procedure . But first things first....

What are train attendants allowed to do as part of "ticket checks" on the train and what are the rights of passengers in this context - we answer the most important questions in today's blog post.

If a flight does not take place as planned or booked and compensation or other costs are due, passengers must always submit their claim in writing to the airline concerned as a first step.

The apf deals with passenger claims if they have been affected by a flight irregularity and are unable to reach an agreement with the airline...

In today's article, we inform you about your rights and deadlines in the event of a fine being imposed...

Before traveling by air, it is important to know which documents are required. The COVID pandemic has led to additional rules and regulations (such as carrying a negative corona test or confirmation of vaccination).

The apf blog has been quiet for a long time - but now we are back on this channel and will be posting an article every Wednesday in future (e.g. on legal topics or cases from our practical work). To start with, we would like to introduce ourselves today for those who don't know us yet.