Ship.

Arbitration Request

  • 1

    You have a problem with a company

  • 2

    Submit your request for arbitration

  • 3

    Information on the process

I have already submitted the complaint to the company and received no satisfactory response, or no response within two months.

Which documents are required for the arbitration request

In order to process your request, apf requires at least the following documents depending on the case (copies/scans/photos are sufficient):

  • Ticket, reservation, discount card
    (Single ticket, group ticket, booking confirmation, etc.)
  • Complete correspondence with the company
    (Acknowledgement of receipt, e-mail, letter, etc.)
  • Invoices and proof of payment
    (Receipt, hotel/taxi invoice, meals, etc.)

Please have the above documents ready.

Is your matter pending before a court or another arbitration/enforcement body or has it been conclusively dealt with?*

On whose behalf are you submitting the request?*

Please enter here the contact details of the affected passenger. If you are submitting for several persons, please provide the contact details of one traveller.

The following documents are required depending on the case (copies/scans/photos are sufficient):
Please give the documents clearly identifiable names

Ticket, reservation, discount card
(Single ticket, group ticket, booking confirmation, etc.)

Complete correspondence with the company
(Acknowledgement of receipt, e-mail, letter, etc.)

Invoices, proof of payment
(Receipt, hotel/taxi invoice, meals, etc.)

You can upload up to 7 files here. Image files may be up to 5 MB per file. All other files may be up to 2 MB per file. To attach your files, click on "Upload files" or drag the files into the "Drop files here" area.

Allowed file types are bmp, doc, docx, eml, gif, jpeg, jpg, msg, pdf, png, ppt, pptx, tif, xls, xIsx, xml.
Documents that cannot be uploaded can also be submitted separately by e-mail after the arbitration request has been sent.


Were you informed in writing by the company about the possibility of arbitration and the contact details of apf?*

* Fields marked with an asterisk are mandatory.

To protect against spam, you may be asked to solve a spam protection before submitting the form. If you have difficulties, please contact us by phone during office hours.

After submitting the arbitration request, you will receive an automatic email confirmation containing the text of your submission.
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