Legal basis and links - Agency for Passenger Rights

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Procedural guideline of the apf (German Only)

24_09_25_Procedural_guideline.pdf (365.1 KiB)

European Union

EU Commission information on conciliation bodies in the EU

National enforcement bodies for the Rail Passenger Rights Regulation (EU) No 2021/782

EU Commission information on passenger rights

Online dispute resolution - Platform of the European Commission

Austrian law

Railroad Act 1957 (EisbG)
Railroad Transportation and Passenger Rights Act (EisbBFG)
Ordinance of the Federal Minister for Climate Action, Environment, Energy, Mobility, Innovation and Technology on the introduction of the climate ticket
Ordinance of the Federal Minister for Economic Affairs on the maximum rates of remuneration due to debt collection agencies

Federal Ministry for Climate Action, Environment, Energy, Mobility, Innovation and Technology (BMK)

Federal Ministry of Social Affairs, Health, Care and Consumer Protection

BMSGPK Consumer portal

Price comparison

Interrail

Omio

Rome2Rio route planner

trainline (train and bus tickets)

Initiatives, chambers and associations

Chamber of Labor (Environment & Transport)

Federal Railway Authority (Germany)

European Passenger Association

European Consumer Center Austria (ECC)

Schlichtungsstelle Reise & Verkehr (Germany)

Consumer Arbitration Austria

Association for Consumer Information (VKI)

Austrian Transport Club (VCÖ)

Chamber of Commerce (Transport & Traffic)

Tariffs of Railway Companies

Bavarian Regiobahn (BRB)

City Air Terminal

German Railways

Graz-Köflach train and bus service

Monterfonerbahn

ÖBB-Personenverkehr

Salzburger Lokalbahn

Styrian State Railways

Stern & Hafferl Verkehrsgesellschaft

WESTbahn Management

Wiener Lokalbahn

Fare regulations transport associations

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