Railway

arbitration request

1

You have a problem with a company
2

Submit your request for arbitration
3

Information on the process

Please select the
STATUS OF YOUR COMPLAINT:

I submitted my complaint to the company in writing and received an unsatisfactory response or no response at all within four weeks.

arbitration request bring in

I have not yet lodged a complaint with the company.

About passenger rights

Please submit your conciliation request using our online form.
If this is not possible for you, you can also send us your arbitration request with all the necessary information by post:

Postal address:
Agency for Passenger Rights
Railway division
Linke Wienzeile 4/1/6
A-1060 Vienna

Telephone availability (hotline):

Our rail team is available Monday to Friday from 10 a.m. to 12 p.m. (except public holidays) on +43 1 5050 707 710.

We are happy to provide information by telephone about the arbitration procedure and your passenger rights.

A arbitration request must always be submitted to the apf in writing.

The apf does not offer customer service—pleasearbitration request our team by phone or viaarbitration request .