Before the apf can take action, passengers must try to reach an agreement with the company concerned.

If no agreement or final response from the company is received within one month of filing the complaint, those affected can submit an arbitration request the apf.

Online arbitration form

Monday to Friday (except public holiday)

10am-12pm

Call +43 1 5050707 710 

The apf provides telephone advice regarding passenger rights and the arbitration process.
However, an arbitration request always be submitted in writing.

Contact with the apf is possible exclusively via:

• Arbitration Request
• Hotline: +43 1 5050 707 710 (Mon-Fri, except public holidays: 10am-12pm)