Before the apf can take action, passengers must try to reach an agreement with the company concerned.

If there is no agreement or no final response from the company within one month of the complaint being submitted, those affected can submit an arbitration request to the apf.

Online arbitration form

Monday to Friday (except public holiday)

10 to 12 o'clock

at +43 1 5050707 710

apf provides advice by telephone on passenger rights and the arbitration procedure.
However, arbitration request must always be submitted in writing.

Contact with the apf is possible exclusively via:

• Arbitration Request
• Hotline: +43 1 5050 707 710 (Mon-Fri, except public holidays: 10am-12pm)