Flight delay

Due to the delay of the flight from Varadero to Vienna, the passengers contacted the airline to receive a compensation payment and to be reimbursed for the telephone costs incurred. The amount of the compensation payment depends on the flight distance and is between 250 and 600 euros. In our case, the flight distance was more than 3,500 kilometers, which means that each passenger would have been entitled to 600 euros in compensation. However, the airline invoked exceptional circumstances and only offered the passengers a voucher for 600 euros per person[nbsp]and reimbursement of the[nbsp]telephone costs claimed.

The passengers rejected the vouchers and turned to apf, which obtained compensation totaling EUR 1,200 (EUR 600 per person).

If you are also affected by a flight delay, you can find out here what rights you have and what the airline must offer or pay you.

How does the apf go about mediating between the passenger and the airline?

Mediation is carried out by apf contacting the company after we have received your complaint. The airline will be given a brief description of the situation, the legal claims and informed that an arbitration procedure will be opened for clarification. The airline then has three weeks to respond to the apf. If both parties, i.e. you and the airline, accept the solution proposed by apf, they agree to a so-called effective out-of-court settlement. We have already established a very good working relationship with many airlines. This is the reason why in most cases apf achieves a quick solution within a few days.

On the apf website we have summarized all information about the arbitration procedure for you...