Your rights as a ship passenger
apf provides fast, free, and commission-free assistance in securing compensation when a direct resolution with the company is not possible
apf can help in the following cases:
- Delays
- Cancellations
- Lack of or failure to provide care services
- Insufficient information
- lost luggage
- Rights of persons with disabilities or reduced mobility
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Further details on the Responsibilities of the apf
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Further details on passenger rights in the waterborne transport sector
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Contact to the companies
arbitration request Ship
- Is your boat departure delayed by more than 60 minutes or canceled?
- Insufficiently informed?
- Quality deficiencies in shipping?
- Ticket paid twice?
If it is not possible to reach an agreement with the company, we will help free of charge and commission-free.
Ship Passenger Rights
Your rights regarding ferry travel – learn about your rights in the event of delays, cancellations, deadlines, and much more.
You can find the most frequently asked questions and answers, as well as references to the relevant legal provisions, here.