Your rights as a passenger in waterborne transport
The apf helps quickly, free of charge and commission-free with the enforcement of compensation if a direct solution with the railway-company is not possible
The apf can help in the following cases:
- Delays
- Cancellations
- Lack of or failure to provide care services
- Insufficient information
- lost luggage
- Rights of persons with disabilities or reduced mobility
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Further details on the Responsibilities of the apf
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Further details on passenger rights in the waterborne transport sector
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Contact to the companies
arbitration request Ship
- Ship departure more than 60 minutes late or canceled?
- Insufficiently informed?
- Quality deficiencies in shipping?
- Ticket paid twice?
If it is not possible to reach an agreement with the company, we will help free of charge and commission-free.