Problems when booking a motorail train online

She therefore bought the passenger tickets first, which worked without any problems. However, when she then wanted to book the ticket for the car and this was again not possible, she contacted the rail company. She was informed by telephone that there were obviously no more car train tickets available because the seats had already been taken. As the journey without the car was pointless for the complainant, she wanted to cancel the passenger tickets she had booked. As the rail company refused to cancel, she turned to the apf. The apf managed to ensure that the complainant received the entire cost of the passenger tickets back in the form of vouchers.

In a similar situation, the apf recommends the following:

• If you want to take your car with you, book the car train ticket first, as there are generally fewer seats available.
• If it does not work online, it is also possible to book passenger and car-train tickets together at the ticket counter and by telephone on 05-17-17. Please note: When booking at the ticket counter and by telephone, please state that you would like to purchase SparSchiene tickets for the passengers, if available.
• If you have any questions about the availability of tickets, please contact the respective company by telephone. We have compiled the contact details of the companies for you on the apf homepage. Continue to the apf homepage...