Legal basis and links - Agency for Passenger Rights

DE
EN

Procedural guideline of the apf (German Only)

24_09_25_Procedural_guideline.pdf (365.1 KiB)

European Union

Regulation (EC) No. 261/2004 on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights
Regulation (EC) No 1107/2006 concerning the rights of disabled persons and persons with reduced mobility when traveling by air

EU Commission information on conciliation bodies in the EU

National enforcement bodies for the Air Passenger Rights Regulations (EU) No. 206/2004 and 1107/2006

EU Commission information on passenger rights

Online dispute resolution - Platform of the European Commission

Austrian law

Aviation Act (LFG)

Federal Ministry for Climate Action, Environment, Energy, Mobility, Innovation and Technology (BMK)

Federal Ministry of Social Affairs, Health, Care and Consumer Protection

BMSGPK Consumer portal

Price comparison

Rome2Rio route planner

Initiatives, chambers and associations

Chamber of Labor (Environment & Transport)

European Passenger Association

European Consumer Center Austria (ECC)

Schlichtungsstelle Reise & Verkehr (Germany)

Consumer Arbitration Austria

Association for Consumer Information (VKI)

Austrian Transport Club (VCÖ)

Chamber of Commerce (Transport & Traffic)

Press the enter key to search

DE
EN

You are using an outdated browser. The website may not be displayed correctly. Close