The ECJ ruled that passengers who were also informed in advance of denied boarding are entitled to compensation.

Your passenger rights in the event of denied boarding or delays on intercity bus services between Graz and Klagenfurt

Passengers are confronted with a multitude of problems in aviation. The apf highlights current problem areas in aviation.

apf provides information on rail passenger rights: In which cases are passengers entitled to transportation by cab and what needs to be considered.

The apf conciliation body takes stock in summer 2023 - overall, the team received 10 percent fewer inquiries than in 2022.

What rights do passengers have if their long-distance bus connection is delayed? What needs to be considered in the event of delays, cancellations and overbooking?

Seated coaches instead of sleeping cars? Downgrades in night train services are annoying for companies and passengers. Passengers have these rights in the event of downgrades:

apf provides information on the rights of people with disabilities and people with reduced mobility when traveling by ship.

How does the KlimaTicket delay compensation work? In our blog, users of KlimaTicket can find out how to get their compensation.

94.8 percent of ÖBB-Personenverkehr 's local trains were on time - the legal requirement is 95 percent.

The railroad company WESTbahn is changing its compensation conditions following a warning from the Association for Consumer Information (VKI). Three clauses of the compensation conditions are affected.

In the event of delays and train cancellations, passengers have rights that they can assert against the rail company. From June 7, 2023, however, there will be some exceptions.

The large-scale NATO military exercise "Defender 2023" will take place in German airspace from June 12 to 23. Large parts of German airspace will be closed during the exercise, which is expected to have an impact on civilian air traffic to and from Austria.

The apf arbitration board helps travelers in rail, bus, ship and air transport free of charge and commission.

In March and April, Agency for Passenger Rights observes increased construction activity on the German rail corridor between Salzburg and Kufstein and Salzburg and Munich. This may result in considerable delays in some long-distance rail services

Vienna. The trade union vida has announced works meetings at Austrian Airlines for today, March 7, 2023. As a result, Austrian Airlines flights may be delayed and canceled). Agency for Passenger Rights provides information on what passengers need to pay particular attention to and what rights they can assert as passengers.

Increased travel activity due to public holidays and vacations unfortunately also leads to more complaints from passengers. The apf arbitration board helps to enforce passenger rights free of charge. In order to carry out our procedures as efficiently and effectively as possible, we need the correspondence with the airlines, the booking confirmation, flight number, departure destination, arrival destination and the planned and actual arrival time.