Your rights as a bus passenger

On which buses do passenger rights apply?

• Scheduled bus ride (published timetable)
• The place of departure or arrival is within the EU
• The route of the bus line is at least 250km
• Limited passenger rights for routes of less than 250 km or coach services

What are passengers entitled to in the event of a bus delay or cancellation?

• From 90 minutes departure delay
• Appropriate care services
• Hotel accommodation
• Reimbursement of the fare or alternative transportation
• Compensation claims

No feedback from the company?

• Contacted the company within three months?
• no answer after one month?
• No final answer within three months?

How and about what do companies have to provide information?

• Delays
• Bus cancellations
• Effects on the planned trip

Obligations of companies

• Obligation to transport
• Registration of assistance
• Damaged mobility aids