Flight delay with missed connecting flight
from Armin Trojer
As the flight of a group of 16 travelers from Graz to Vienna was delayed by around an hour, the travelers did not reach their connecting flight from Graz to Varna. The airline therefore rebooked the group on another flight, albeit with an additional stopover, which meant that the destination was reached with a delay of several hours.
The passengers therefore turned to the airline to assert their claims for compensation and reimbursement of the catering costs incurred.
As a general rule, the amount of compensation depends on the flight distance and is between 250 and 600 euros. In our case, the flight distance is less than 1,500 kilometers, which means that each passenger is entitled to 250 euros in compensation.
As the airline only offered the group a flight voucher worth 150 euros per person, the passengers lodged a complaint with the apf.
The apf mediated positively; the airline paid the compensation payment of a total of 4,000 euros for 16 people (250 euros per person) as stipulated in the Air Passenger Rights Ordinance and reimbursed the catering costs incurred totaling 35 euros.
If you are also affected by a flight delay, you can find out here what rights you have and what the airline must offer or pay you.
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How does the apf go about mediating between the passenger and the airline?
Mediation is carried out by apf contacting the company after we have received your complaint. The airline will be given a brief description of the situation, the legal claims and informed that an arbitration procedure will be opened for clarification. The airline then has three weeks to respond to the apf. If both parties, i.e. you and the airline, accept the solution proposed by apf, they agree to a so-called effective out-of-court settlement. We have already established a very good working relationship with many airlines. This is the reason why in most cases apf achieves a quick solution within a few days.
It is important that you keep all invoices for accommodation, transfers, drinks and snacks, as the airline is not obliged to reimburse you for services if you cannot provide receipts.
We have summarized all information about the arbitration procedure for you on the apf website