To which ship journeys do passenger rights apply?
- Port of embarkation within the EU
- Port of disembarkation on the territory of a Member State
- Travel on ships with a capacity of more than 12 passengers
- Vessels with a crew of more than three persons
Your rights as a passenger in waterborne transport
Here you will find answers to the most frequently asked questions about your passenger rights when traveling by ship. What rights do passengers have in the event of delays, cancellations, or quality issues?
Passenger rights for waterborne transport
Delay and Cancellation
What are passengers entitled to in the event of a departure delay or cancellation?
- From 90 minutes departure delay
- Appropriate care services
- Hotel accommodation
- Reimbursement of the fare or free return journey
- Compensation claims up to 50% of the fare
Deadlines
No feedback from the company?
- Contacted the company within two months?
- No initial response after one month?
- No final answer within two months?
Duty to inform
How and about what do companies have to provide information?
- Delays
- Ship breakdowns
- Effects on the planned trip
- no later than 30 minutes after the scheduled departure
People with disabilities (PRM)
Obligations of companies
- Obligation to transport
- Right to free assistance in the terminal
- Mobility aids, assistance dogs, companions
- Damage to mobility aids