Missed connecting flight due to flight delay

Due to the delay of the flight from Salzburg to Vienna, the passenger did not reach his connecting flight to Hamburg. The airline fulfilled its obligation and rebooked the passenger on another connecting flight, as a result of which the passenger reached his destination with a delay of around five hours. As the airline did not respond to his complaint and claim for more than six weeks, he contacted apf in order to receive the compensation payment to which he was entitled. He also informed us that his consumption was not covered by the 12 euro catering voucher issued.

apf mediated positively between the parties; the airline paid 250 euros in compensation in accordance with the Passenger Rights Regulation, which the passenger is entitled to for a flight distance of up to 1,500 kilometers. The additional consumption costs of 4.50 euros were also reimbursed.

If you are also affected by a flight delay, you can find out here what rights you have and what the airline must offer or pay you.

In the event of a dispute with the airline, apf ensures that solutions are found quickly. Unlike other providers, apf's service is free of charge and commission-free for you as a passenger. This means that passengers always receive the full amount of compensation back and do not have to pay any commission even in the event of a successful outcome.

How does the apf go about mediating between the passenger and the airline?

Mediation is carried out by apf contacting the company after we have received your complaint. The airline will be given a brief description of the situation, the legal claims and informed that an arbitration procedure will be opened for clarification. The airline then has three weeks to respond to the apf. If both parties, i.e. you and the airline, accept the solution proposed by apf, they agree to a so-called effective out-of-court settlement. We have already established a very good working relationship with many airlines. This is the reason why in most cases apf achieves a quick solution within a few days. It is important that you keep all invoices for drinks and snacks, as the airline is not obliged to reimburse you for meals if you cannot provide any receipts.

On the apf website we have summarized all information about the arbitration procedure for you...