What issues are regulated in the EU Passenger Rights Regulation?

• Denied boarding
• Flight delay
• Flight cancellation
• Upgrading or downgrading
• Violation of information obligations
• Lack of care and assistance services
• Non-compliance with the rights of people with reduced mobility

§ The legal basis is Art. 4, 5, 6, 10, 11 and 14 of Regulation (EC) 261/2004.

Which issues are not appliccable?

• Baggage problems with airlines based outside Austria
  
  
• Cancellation by the passenger himself
  
  
• Complaints about airline staff, on-board catering, movie selection, etc.
  
  
• Aircraft noise
  
  
• Helicopter flights

Responsibility of the apf in air traffic

The apf is responsible if the flight:

• departs from Austria
  
  
• departs from an EU Member State and arrives in Austria
  
  
• is operated by an Austrian airline (when landing in an EU Member State)
  
  
• is departing from a third country, arrives in Austria and the airline has its principal place of business in the EU.

§ The legal basis is Article 7 (1) and (4) of Regulation (EC) 261/2004.

In which cases is the EU Passenger Rights Regulation not applicable?

The EU Regulation does NOT apply in the following cases, among others:

• Place of departure in a third country and the airline's registered office is not in the EEA
  (e.g. flight: Beijing - Vienna with Air China)
  
  
• Place of departure in a third country and destination in a third country with a stopover in the EU
  
  
• The flight booking was not confirmed
  
  
• The passenger was not at check-in or at the gate
  in time (at least 45 minutes before departure)
  
  
• The trip was free of charge or at a reduced rate that is not publicly available
  
  
• Reasons relating to health, general and operational safety or lack of travel documents
  (in case of denied boarding)