Legal basis and links - Agency for Passenger Rights

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Procedural guideline of the apf (German Only)

24_09_25_Procedural_guideline.pdf (365.1 KiB)

European Union

Regulation (EU) No. 181/2011 concerning the rights of passengers in bus and coach transport

EU Commission information on conciliation bodies in the EU

National enforcement bodies for the Bus and Coach Passenger Rights Regulation (EU) No 181/2011

EU Commission information on passenger rights

Online dispute resolution - Platform of the European Commission

Austrian law

Motor Vehicle Act (KflG)
Public Local and Regional Transport Act 1999 - ÖPNRV-G 1999
Ordinance of the Federal Minister for Transport, Innovation and Technology on the General Conditions of Carriage for Scheduled Services (Kfl-Bef Bed)
Ordinance of the Federal Minister for Economic Affairs on the maximum rates of remuneration due to debt collection agencies

Federal Ministry for Climate Action, Environment, Energy, Mobility, Innovation and Technology (BMK)

Federal Ministry of Social Affairs, Health, Care and Consumer Protection

BMSGPK Consumer portal

Price comparison

ComparaBus long-distance bus comparison

Rome2Rio route planner

trainline (train and bus tickets)

Initiatives, chambers and associations

Chamber of Labor (Environment & Transport)

European Passenger Association

European Consumer Center Austria (ECC)

Schlichtungsstelle Reise & Verkehr (Germany)

Consumer Arbitration Austria

Association for Consumer Information (VKI)

Austrian Transport Club (VCÖ)

Chamber of Commerce (Transport & Traffic)

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