Maria Krasnik
Team leader
Expert for air passenger rights
How to reach our Air Travel team
Before the apf can take action, passengers must try to reach an agreement with the company concerned.
If there is no agreement or no final response from the company within six weeks of the complaint being submitted, those affected can submit a complaint to the apf at arbitration request .
Monday to Friday (except public holiday)
10 to 12 o'clock
at +43 1 5050707 740
apf provides advice on passenger rights and the arbitration procedure by telephone.
However, arbitration request must always be submitted in writing.
Contact with the apf is possible exclusively via:
- Arbitration Request
- Telephone advice: +43 1 5050 707 740
(Mon-Fri, except public holidays: 10am-12pm)
Verena Baumühlner
Team leader
Expert for air passenger rights, PRM and enforcement
