Flight delay
from Jürgen Vogl
The flight from Larnaca landed in Vienna-Schwechat with a delay of around seven hours. The passengers then lodged a complaint with the airline to request compensation. According to the EU regulation, passengers are entitled to a compensation payment if a flight arrives more than three hours later at its final destination. The amount depends on the route booked and is between 250 and 600 euros. In our case, which involves a flight distance of between 1,500 kilometers and 3,500 kilometers, each passenger is entitled to a compensation payment of 400 euros. As the airline only offered a flight voucher for 100 euros as compensation, the passengers contacted apf. Within six days, apf obtained the compensation payment of 800 euros (400 euros per person) and a reimbursement of 30 euros (15 euros per person) for meals, which had previously been calculated at seven euros for a seven-hour delay, which was not appropriate.