Rights in the event of a flight delay
from Jürgen Vogl
As the departure from Larnaca to Vienna was delayed by several hours, the airline correctly provided the passengers with vouchers for drinks and food.
In principle, travelers are also entitled to compensation if their flight is delayed by more than three hours, which amounts to between 250 euros and 600 euros depending on the distance. As the airline did not want to pay the compensation, the passengers turned to Agency for Passenger Rights (apf). The apf was able to mediate positively. In the end, the airline paid 400 euros per person (a total of 3,200 euros for eight people) in compensation, as the specific case involved a flight distance of 2,038 kilometers.
How does the apf go about mediating between the passenger and the airline?
Mediation is carried out by apf contacting the company after we have received your complaint. The airline will be given a brief description of the situation, the legal claims and informed that an arbitration procedure will be opened for clarification. The airline then has three weeks to respond to the apf. If both parties, i.e. you and the airline, accept the solution proposed by apf, they agree to a so-called effective out-of-court settlement. We have already established a very good working relationship with many airlines. This is the reason why in most cases apf achieves a quick solution within a few days.