Sample letters for complaints to an airline
from Jürgen Vogl
The sample letters are available in German and English. Each letter can be individually adapted to your case by selecting which text modules are relevant for you.
If an airline only accepts complaints online, you can copy the individual text modules and paste them into the online complaint form. If you send your complaint to the airline by post, we recommend that you send the letter by registered mail, as this is the only way you can prove that the letter was actually delivered to the company.
If you have any questions, you can contact the experts at apf by telephone on +43 1 5050707 - 740. If you do not receive a satisfactory response from the airline within six weeks, the apf will help you to assert your rights. Please use the online complaint form so that all the necessary documents are available and our experts can contact the company concerned quickly. Here you will be forwarded directly to the complaint form.