apf is looking for a new team member: Administrative Assistant for Process Management in the Aviation Division (20–30 hours)

Job News: Administrative Clerk for Process Management in the Aviation Division

The Association for Passenger Rights ( Agency for Passenger Rights , apf) is the statutory mediation and enforcement body for rail, bus, ship, and air travel. As part of its mediation activities, it is responsible for resolving passenger complaints through out-of-court dispute resolution and helps affected passengers assert their rights in disputes with the company. In its role as an enforcement body, the apf verifies compliance with the rights enshrined in EU regulations. The apf operates as a department within Schienen-Control GmbH.
To strengthen our team, we are looking for someone to fill the position of

Administrative Assistant for Process Management in the Aviation Division
(20–30 hours)

What to Expect
• Handling arbitration procedure with airlines
• Documentation and record-keeping using a database
• Deadline management and data maintenance
• Serving as the point of contact for consumer protection agencies and other arbitration bodies, as well as providing telephone advice to passengers regarding their rights

What We Expect From You
•Interest in law
•At least 5 years of professional experience, preferably in complaint management
•Excellent German and English language skills
•Excellent MS Office skills
•Ability to work independently and conscientiously
•Commitment, empathy, and the ability to work well in a team
•Experience in the aviation industry is a plus

We offer you:
•an interesting, varied role in a dynamic environment;
•an attractive work environment with an excellent atmosphere and a supportive team spirit within a growing, small, and dedicated team;
•excellent opportunities for professional development and continuing education;
•Flexible work arrangements, including flexible hours, part-time work, and remote work, as well as modern parental leave policies as part of a family-friendly work environment;
•Attractive offices in a central location (Naschmarkt);
•Additional perks: a Wiener Linien job ticket or a subsidy for the “ Klimaticket,” a company pension contribution or childcare subsidy, grocery vouchers, etc.

Depending on qualifications and job-specific professional experience, a gross monthly salary (part-time) of at least EUR 3,000 is offered for this position.
We are willing to pay above the standard rate.

Schienen-Control , GmbH, as an employer, values social representation and is convinced that diverse teams achieve better results.
Therefore, we encourage candidates who feel they belong to an underrepresented group—whether due to a physical disability or attributed characteristics—to apply.
Please send your detailed application via email to:
bewerbung@schienencontrol.gv.at